Refund Policy

At GKJewel.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process. Please read our refund policy carefully to understand how to proceed.

1. Eligibility for Refunds

• Refunds are available for items returned within 7 days of delivery.
• To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Custom-made or personalized items are non-refundable unless defective or damaged.

2. How to Apply for a Refund

To initiate a refund, please contact our customer support team via email or phone and provide the following details:

• Your order number.
• A clear description of the issue or reason for the refund request.
• If there is a structural problem (e.g., damage, defect), you must record a video of opening the parcel and upload it as an attachment to your email. This helps us assess the issue promptly.
• If the issue is related to size or design, please communicate with our team to discuss possible solutions.

Contact Details:
Email: info@gkjewel.com
Phone: +1(205) 623-4859

3. Refund Process

1. Contact Us: Reach out to our team via email or phone and provide the required details (order number, description of the issue, and video if applicable).
2. Approval: Once we receive your request, our team will review it and notify you of the approval or rejection of your refund.
3. Return the Item: If approved, you will be instructed on how to return the item. Please ensure the item is securely packaged to avoid damage during transit.
4. Inspection: Upon receiving the returned item, we will inspect it to verify the issue.
5. Refund Issued: If the item meets our refund criteria, we will process your refund within 7 business days. The refund will be issued to your original payment method.

4. Conditions for Refunds

• Refunds will not be issued for items damaged due to misuse, improper care, or wear and tear.
• Shipping costs are non-refundable unless the item is defective or the return is due to an error on our part.
• Refunds may take 7 business days to reflect in your account, depending on your payment provider.

5. Exchanges

If you would like to exchange an item for a different size or design, please contact our team at info@gkjewel.com. Exchanges are subject to product availability.

6. Non-Refundable Items

The following items are not eligible for refunds:

• Custom-made or personalized jewelry.
• Items marked as “Final Sale” or “Non-Refundable” at the time of purchase.

7. Contact Us

If you have any questions about our refund policy or need assistance, please contact us at:
Email: info@gkjewel.com
Phone: +1(205) 623-4859