Shipping
We offer the following shipping methods to meet your needs:
Standard Shipping
- Delivery time: 15–20 business days after making.
- Cost: Calculated at checkout based on location and package weight.
Yes, we ship internationally to most countries around the world. Delivery times vary depending on the destination, typically ranging from 15 to 20 business days. Shipping costs are calculated at checkout based on your location and package weight.
Please note that customs fees, duties, and taxes may apply for international orders and are the responsibility of the recipient. If you have any questions about international shipping, feel free to contact our customer support team.
The delivery time for your package depends on the shipping method you choose and your location:
- Standard Shipping: 15–20 business days.
Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery. Please note that unforeseen delays, such as weather or customs processing, may affect delivery times.
Payment
At GKJewel.com, we strive to make your shopping experience as convenient as possible. We accept the following payment methods:
- Credit Cards (Visa, MasterCard, American Express, Discover)
- Debit Cards
- PayPal
- Bank Transfers
- Other secure payment methods (including options available in your region)
All payments are processed through secure gateways to ensure your personal and payment information is protected.
If you have any questions about accepted payment methods, please feel free to contact our customer support team.
Contact Details:
- Email: info@gkjewel.com
- Phone: +1(205) 623-4859
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number and a link to the courier's tracking page. You can use this information to track the status and location of your order.
If you have an account with GKJewel.com, you can also log in to view the status of your orders directly from your account dashboard.
If you need assistance tracking your order or if you have any issues with the tracking link, please contact our customer support team.
Orders & Returns
Placing an order is easy and allows for product variations if applicable:
- Browse Products: Visit our website and explore the products you’re interested in.
- Select Variations: For products with options (e.g., size, color, quantity, or flavor), choose your preferred variation from the dropdown or selection menu on the product page.
- Add to Cart: Once you've chosen the variation, click the "Add to Cart" button.
- View Cart: Go to your shopping cart by clicking the cart icon at the top of the page to review your selected items and variations.
- Proceed to Checkout: Click "Checkout" and enter your shipping and billing details.
- Select Shipping Method: Choose your preferred shipping method from the available options.
- Confirm Payment: Select a payment method and enter the required details.
- Place Order: Review your order summary, including the selected variations, and click "Place Order" to complete the process.
You’ll receive an order confirmation email with the details of your purchase, including the selected variations. If you encounter any issues, our customer support team is happy to assist!
At GKJewel.com, we understand that changes may be needed after placing an order. Here’s how you can cancel or modify your order:
Cancelling an Order
Orders can be canceled within 12 hours of placing them.
To cancel your order, please contact our customer support team as soon as possible via email at info@gkjewel.com or phone at +1(205) 623-4859.
Changing an Order
Modifications to your order, such as changing the size, design, or shipping details, can also be made within the 12-hour window.
Reach out to our support team with your order number and the changes you’d like to request.
After the 12-Hour Window
Unfortunately, orders cannot be canceled or changed once the 12-hour period has passed, as they may already be in processing or shipping.
If the order has already been shipped, you may need to initiate a return or exchange process after receiving the item, subject to our Refund Policy.
If you need assistance with cancellations or changes, our customer support team is here to help!
No, it is not mandatory to create an account to place an order on GKJewel.com. You can check out as a guest and complete your purchase without signing up.
However, we highly recommend creating an account for a better shopping experience, as it allows you to:
- Easily track your orders.
- Save your shipping and billing details for faster checkouts.
- Access exclusive deals and promotions.
- View your order history.
Creating an account is quick and simple, and it ensures a seamless shopping experience.
If you're not completely satisfied with your purchase, you can return it within 7 days of delivery, provided the item is unused, in its original packaging, and in the same condition as when you received it.
To initiate a return, follow these steps:
- Contact our customer support team via email or phone with the following information:
- Your order number
- A clear description of the issue or reason for the return
- If the issue is related to damage or defect, please include a video showing the condition of the item when you opened the parcel.
- Approval and Instructions: Once we review your request, we will notify you if your return is approved. If approved, you will receive instructions on how to return the product.
- Return the Item: Please return the item securely packaged to avoid damage during transit.
- Refund Issuance: Once we receive the returned item, we will inspect it and process your refund within 7 business days. The refund will be issued to your original payment method.
For more information, please refer to our full refund policy or contact us directly.
Contact Details:
- Email: info@gkjewel.com
- Phone: +1(205) 623-4859
